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BPO" or "Business Process Outsourcing".
No doubt you've heard it before. It's one of those trendy catchphrases
that some people use without fully understanding it.
A traditional meaning might define BPO as contracting out non-core duties
and expenses to an outside provider in order to achieve some cost savings
and perhaps improve productivity.
The growth of BPO sector in India is evaluated mainly due to the strong
basic principles of the companies worldwide. Companies around the globe
are realizing that miniscule operations such as book-keeping, inventories
and relative activities needs to be strong for the smooth functioning
of the firm. As such, outsourcing became of utter importance. While outsourcing
was becoming very important, it needed to be done in the lowest, minimum
cost. Hence, India came as their reply for outsourcing, which marked its
growth in India.
The continuously growing BPO industry in India is the new call for young
generations of the country who are on the verge of making their careers.
The BPO industry boom in India is bringing along with it numerous job
opportunities for young as well as old from various backgrounds. The growth
of BPO in India is parallel to the growth of employment amongst the youths
who may not be professionally skilful. But the existing demand in BPO
in India requires well-read youths who can undertake trivial activities
to for the swift functioning of their client.
Major US firms like DELL, LG, Ford, GE and many others are outsourcing
business from India. Reports estimate that by 2004, off shoring will be
on the priority list for all US companies. And India is ready to grab
most out of it. Studies reveal that 80% of US executive boardrooms will
have discussed offshore outsourcing. And India remains their first priority
for BPO.
This states that under global outbreak of economy, India is likely to
gain the most. The cost effectiveness of the Indian BPO industry would
mean that India would upscale with more and more BPOs setting foot here.
Career superhighway
The BPO industry is one that offers a tremendous growth prospect and
quick returns. It today has become one of the most sought after and highly
paid industries. As a well-structured industry, it follows a strict hierarchal
order.
In a call center industry, at the entry level, with an experience ranging
from anywhere between 0 - 1 year, the recruits join as customer support
executive/representative. They then rise to the next level, which is of
a senior customer support executive/representative. Once they have attained
an experience of about 3-4 years in the industry they can apply as an
Group leader assistant /Team leader. The next stage is the Team leader
after which he/she is eligible to apply to the post of Team Manager/Supervisor.
Then comes the ultimate-Manager operations, the one who is responsible
for running the whole show.
The scene is the quite the same in a BPO (non voice or back office processing)
except for a change in the designation. A fresher joins as a process associate/analyst
and then moves on as senior associate/analyst with about 4 years of experience.
The next step is the Team leader from he/she moves on to become the Assistant
Manager. The assistant manager can affectively move on to become the manager.
The manager then can apply for the post of Service Delivery Manager.
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